Refund Policy

You may return unused items in original condition within 30 days of delivery for a refund of the item price. Bake Club and Bake Studio members have a 60-day window.

For hygiene reasons, food-contact tools that have been used cannot be returned unless faulty.

Refunds are issued to your original payment method once we receive and check the return. Original shipping is non-refundable unless the item was faulty or incorrect.

If an item arrives damaged, faulty or not as described, contact us within 30 days and we will arrange a replacement or full refund including shipping. Heavy items (stones and steels) occasionally arrive damaged in transit — send a photo and we will sort it quickly.

You can cancel Stonebake Club anytime by emailing us or from your account. Your benefits continue until the end of the current paid period, and the plan does not renew again.

Membership fees already charged for the current period are generally non-refundable, as benefits (member pricing, free shipping) apply immediately. Quarterly physical Studio items already shipped are not refundable.

Email support@anticolipizza.shop with your order number and we will guide you. Please do not send items back before contacting us.

Questions about this policy? Contact us at support@anticolipizza.shop or +44 7832227760.

Stonebake, 154 Maple Road, London, England, SE20 8JB, United Kingdom.